We want you to love the products that you buy from us. In case you have concerns related to
If your want to return your purchase, drop us a mail within 5 Days of delivery with details at contact@dearme.com.bd
In case you received a wrong item/product missing case.
In case a wrong product has been delivered or the product is missing in the package, please
send us an email to contact@dearme.com.bd.
or call on 01612462334 within 2 days of the delivery date with the following details.
Order ID
Invoice Copy (Hard/Soft)
Details of your request/Complaint
Clear images of the products received & label on the outside package to verify the details.
Once we receive all these details, our customer delight team will address your query within 24
hours
In case you received a damaged item
If you claim the product leaked or it was damaged during the delivery process, please send us an
email to contact@dearme.com.bd.
or call on 01612462334 within 5 days of the delivery date with the
following details.
Order ID
Copy of the Invoice (Hard/Soft)
Details of your request/Complaint
Images or videos to support the complaint with a batch number that is mentioned near the
MRP/crimp of the product.
Once we receive all these details, our customer delight team will address your query within 24
In case you have concerns related to the product
If you have a product quality complaint, please write an email to contact@dearme.com.bd.
or call on 01612462334 within 5 days of receiving the products and provide the following information.
We’ll review the email and respond within 24 to 48 hours:
Order ID
Invoice Copy (Hard/Soft)
Details of your request/Complaint
Images of products received & batch number mentioned near the MRP/crimp of the product.
Once we receive all these details, our customer delight team would like to address your issue
over a call and resolve the query within 24 hours.
Cancellation Policy :
If you wish to cancel your order, you can do so by sending us an email
at contact@dearme.com.bd.
or call on 01612462334 Timings: (11:30 am – 8:30 pm)
Once orders have been dispatched, they cannot be cancelled.
You can simply refuse to accept the parcel at the time of delivery as the order will not be returned
once delivered.
In case your order is marked delivered but not received by you
Drop us an email at contact@dearme.com.bd.
or call on 01612462334 within 2 days (48 hours) of
the date of delivery. Our Customer delight team will resolve it at the earliest.
Shipping charges on purchase.
We offer FREE Shipping on all orders above BDT. 1499, which is notified from time to time. We also
offer Cash-On-Delivery at no additional charge. You should consider the shipping rates shown at
the time of check-out to be final.
